Consumer Rights Automation
Help consumers understand their rights and draft appropriate communications for disputes, fee challenges, and refund requests.
Consumer self-help for simple matters
General guidance (not legal advice)
Consumer & Access to Justice
The Problem
- ✗Cost barriers to legal help
- ✗Simple disputes escalating
- ✗Form letter complexity
- ✗Knowing consumer rights
- ✗Navigating dispute processes
How Claude Helps
Claude helps consumers understand rights and draft appropriate communications. It explains relevant rights, drafts demand letters, guides dispute processes, identifies escalation paths, and provides general information.
Step-by-Step Workflow
Describe issue
Explain the consumer dispute or problem
Understand rights
Claude explains relevant consumer protections
Draft communication
Generate dispute letter or complaint
Follow up if needed
Send communication and track response
Escalate if necessary
Identify regulatory complaints or legal options
Example Prompt
Help me draft a letter disputing this charge: SITUATION: - Charged $150 for service I didn't authorize - Company won't refund despite multiple calls - Have email confirmation showing different price DRAFT A LETTER INCLUDING: 1. Clear statement of dispute 2. Relevant facts and evidence 3. Consumer rights (if applicable) 4. Specific remedy requested 5. Deadline for response 6. Escalation warning (BBB, regulatory complaint) TONE: Firm but professional Note: This is for my personal consumer dispute, not legal representation.
Frequently Asked Questions
Is this legal advice?
No. This is general information for consumer self-help. For legal advice, consult an attorney.
When should consumers seek legal help?
For significant amounts, complex issues, or when self-help fails, consult an attorney.
Can Claude represent consumers?
No. Claude provides information and drafting assistance only.
Learn This Skill
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